Description

STEFANINI is hiring a deskside technician to join one of our clients. This role is based in Estarreja.
This position is a desk side position that will require an individual to solve customer support issues. The team consists of Technicians that visit customer's machines to solve support related problems or resolve issues remotely. This team interfaces with the Service Desk and other support teams to achieve the deliverables. Candidates will be required to have basic PC support knowledge and experience with common tools.

Main Responsibilities
- Respond to computer related service and trouble calls
- (Desktops/Laptops) – Hardware and Software Troubleshooting
- Ability to resolve Windows 7 and Windows 10 Operating System Errors
- Correctly track incidents and calls timely and accurately
- Implement virus detection and eradication procedures
- Diagnose printer and other peripheral device failures and implement solutions
- Provide installation and upgrade services of supported hardware and software
- Support of key engineering applications at use within the business

Job requirements:
- Candidates need to be flexible, efficient and able to work independently
- Ability to communicate technical information to non-technical audiences
- Strong sense of customer service
- Excellent Verbal and Written Communication Skills - portuguese and english (mandatory)
- Ability to resolve Windows 7 and Windows 10 Operating System Errors
- Basic Network troubleshooting skills and knowledge
- Some hardware support experience required e.g. installing memory/hard drives
- Basic Network troubleshooting skills and knowledge
- Proficient in Microsoft Office 2013/2016 Suite
- Understanding of Symantec Endpoint Protection software
- ITSMS Tool Set (Ticket Management Software) (preferred)
- Basic Knowledge of Microsoft Active Directory
- Microsoft Group Policy Objects experience

To apply, please send your updated CV to [email protected] with DS20 as subject