Description

Decskill is 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.

How can Decskill be an accelerator to your career?

We currently operate in 3 major areas: outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL; and Agile training and coaching, by GETSKILL.
The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.
 

Responsibilities

• You will be customer focused, dedicated to providing a superior 24/7 support experience through solving and identifying customer technical issues as well as providing long-term solutions.
• In this role, you will need to coordinate between Customer or Tier2 support and the CloudBand product unit (Tier4 and/or R&D). You are required to be a strong team player as well as constantly improve and share technical knowledge to increase the overall knowledge/capability of the team.  

Qualifications

Required

• Bachelor's Degree in Computer Science/Engineering or relevant engineering/science fields or relevant work experience.
• 3+ years Technical Support experience.
• Practical working experience with Linux distributions (RHEL, CENTOS etc).
• Knowledge of how the Internet works with strong emphasis on data centers/web servers, IP Networking, Cloud computing ( Open stack) and  Virtualization.
• Knowledge of common network protocols and troubleshooting tools.
• Good communication Skills along with Strong analytical and troubleshooting ability.
• Creative and able to think ‘outside of the box’ with a proven track record in proposing and implementing solutions for enterprise customers.

If you’re interested in this job please send your CV in English for: [email protected]