Description

As a Customer Support Engineer for EMEA you will be working closely with our customers delivering a high level of quality service that will ensure our continued success as a business in delivering a best in class service. You will have a mix of great technical skills and a laser focus on customer service, be able to multi-task and communicate effectively with your team and wider colleagues. 

What you will really be doing:

The Customer Support Engineer (EMEA) is responsible for providing high-quality post-sales support for the Amino product range to our rapidly growing customer base across Europe, Middle East and Africa, while collaborating effectively as a trusted member of our driven, innovative team.
 

Responsibilities -

• Act as a technical interface for post-sales technical support for customers and partners in EMEA.
• Resolve customer questions and issues, very often involving on-site work.
• Assist customers with the integration of our products into their networks.
• Improve the internal knowledge base by documenting common questions and answers, troubleshooting and problem resolution steps.
• Provide regular status updates to management teams.
• Clearly understand and communicate customer issues to the Product Management team to improve products and minimize on-site support needs.
• Train customers and integrators on the use of our products.
• Any other duties as may be required by the Company

What would make you perfect for the job:

• Min 3 years of professional experience.
• Strong communication skills.
• Fluent in both verbal and written English
• Proficiency in Linux architecture.
• In-depth knowledge of TCP/IP networking.

The following experience is desirable and would be advantageous in the role –

• Knowledge of IPTV technologies
• Knowledge of DVB
• Knowledge of Apple HTTP Live streaming protocol
• Knowledge of compressed and uncompressed digital video and audio standards, especially around H.264 and MPEG-2 technologies
• Knowledge of Javascript
• Familiar with Linux shell scripting

If you have a proactive, “can do” attitude, are a self-starter able to take on responsibility and manage your own time effectively, and have strong troubleshooting and analytical abilities, we want to hear from you.

To apply,
https://aminocom.bamboohr.com/jobs/view.php?id=18