Description

Noesis is looking for candidates with the following profile:

Main Tasks and Responsibilities:

• Acts as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security, highly technical or network/system issues.
• Provides advanced technical support to diverse audiences including highly technical IT professionals, developers, architects, and executive management. Provides support via telephone, written correspondence, and electronic media.
• Acts as technical lead with no supervision and may provide technical training, coaching, and mentoring to other engineers.
• May provide consulting to internal or external customers.
• May research technical documents, feature lists and collaborate directly with product development teams to deploy new technologies or automation.

Requirements:

• Key technical resource for the customer.
• Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.
• Join a highly motivated team of leading industry experts.
• Train Customers and share industry and development expertise with them, either directly at Customer site or remotely, or combination of both.
• Build strong customer relationships and ensure deliveries align with customer projects and milestones.
• Gain access to expertise and support from Microsoft’s consulting practice and product groups.
• Continually learn and grow professionally.
• Analyze problems.
• Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.
• Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for Microsoft Premier. Engineers must also possess strong technical writing, presentation and training skills.
• Fluent English oral and written communication.
• Willingness to travel (if required).

If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.

Join us. Let's innovate together!

If you’re interested in this opportunity apply here: https://opportunities.noesis.pt/jobs/customer-sucess-delivery-manager-lisboa-hibrido?displayed_form=true