Description

A Randstad é a empresa número 1 no setor de recursos humanos a nível mundial e líder em Portugal. Com presença em todo o país, conta com oportunidades de emprego para diferentes setores de atividade, como indústria, serviços de apoio ao cliente e vendas, tecnologias da informação, finanças e banca, hotelaria, turismo e restauração, recursos humanos, entre outras.
Aqui vais encontrar a tua próxima oportunidade profissional! #humanforward

Randstad Professionals is recruiting a Customer Success Specialist (m/f/d), for direct integration in a startup with offices located in Porto.


descrição da função/job description
- Response, restoration, and resolution of technical issues on customers
- Ensure that the customer issues are restored in a timely manner according to the specified SLAs
- Ensure every customer reported issue is properly documented in Smartex ticketing systems for tracking purposes and learning opportunities
- Measure and act upon the service metrics, thresholds, and key performance indicators used to govern the ticket resolution process
- Use and apply Technical Support processes, policies & tools documentation and contribute to their continuous improvement
- Direct involvement with the customer success, product, and engineering teams

requisitos/requirements
- Technical background in Network Systems, IT, Electrical Engineering or related (BSc/MSc)
- Excellent verbal and written communication skills
- Be customer-focused and results-driven
- Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues
- Ability to describe the details on technical issues in all their complexity when needed
- Fluency in English and Portuguese

oferta/offer
This is the challenge, are you ready for it?
Apply!

para se candidatar/to apply
https://www.randstad.pt/empregos/title_location_RP-2022-120694