Description

Emvenci Business Services is recruiting a Customer Success Manager/Specialist. This is a great opportunity to work within a company developing a cybersecurity cloud based product (SaaS) with an already existing strong presence in the portuguese market. The ideal candidate will have a strong interest and knowledge of cybersecurity - https://www.cybersecurity.cloud/

What you'll do

• Demonstrate cybersecurity domain specialization and expertise to meet customer expectations that could impact successful delivery.
• Contribute to product and offer improvement by providing lifecycle feedback to Product development team
• Collaborate with Business Development teams and Partners to improve customer adoption and address product.
• Be responsible for evangelizing the end-to-end offer strategy and roadmap to sales specialists, delivery teams, and customers.
• Drive adoption and expansion of EBS products by highlighting feature opportunities and winning use cases

Who You Are:

Customer Obsessed:

• Proactively understands customer needs
• Drive decisions that enhance customer value.

Technical Guru:

• Deep technical knowledge with ability to understand and connect customer use cases/plans with EBS solutions and how EBS solutions can be optimally applied in a customer’s environment to accelerate customer value.
• A drive for continued learning in new technologies, functionality, and industry best practices.
• Work across internal and external teams of all levels to proactively inspire technical implementation decisions and work towards common goal with a demonstrable ability to operate and interact with customers in a remote / virtual and face-to-face environment.

Business Acumen:

• Have a clear understanding of high-level business landscape including key strategic priorities, processes, and competitive marketplace.
• Results Oriented:
• Interest in and proven execution ability with relevant technologies and customer outcomes.

First Responder:

• Skilled at issue management and managing customer expectations.
• Effective Communicator:
• Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Required Experience:

• 1-4 years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry best practices related to domain
• Thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to solve business challenges

If you are looking for hands-on involvement in crafting the future direction of EBS and Customer Experience, we have a place for you.

How to apply

Apply by sending your CV in Europass model via [email protected]

You should also explain what specific characteristics that, from your point of view, make you the perfect candidate for this role.