Description

About Nonius
18 years of experience in hospitality technology

Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. 

Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels.

We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.


Job description/ responsibilities

We are looking for a Customer Success Engineer to support our Voice product. A cloud-based Voice Solution for the hospitality industry.

Responsibilities

• Support sales people with set-up of demos or PoCs
• Support on-board of new clients (cloud configuration)
• Queries on product-specific issues on installation & ongoing
• Bug catching & testing new features for the developers
• Update training materials & documentation for colleagues
• Collect and bring issues to Product Manager
• Daily communication and relationship with customers to engage and guide them;
• Answering calls and replying to email in relation to the product support. 

Must Have

• Degree in Informatics, Electronics, or equivalent working experience;
• Experience with customer service;
• Fluent in English (spoken and written);
• Excited about immersing yourself in the world of technology;
• Empathy towards helping customers and ability to manage the customer expectations; 
• Creative, resourceful, detail-oriented and highly organized. 

Nice to have

• Knowledge of VoIP and SIP technology;
• Linux command line;
• Scripting Languages and SQL;
• Previous experience in similar positions;
• Other languages.

What's great in the job?

• Great team of smart people, in a friendly and open culture
• Real responsibilities and autonomy
• Expand your knowledge of various countries and regions
• Great career opportunity in a fast-evolving Technology company
• Contribute to the greater experience of millions of Travellers around the World!

Please send us your CV to [email protected].