Description

Randstad operates in Portugal and in the world as a leader in the human resources area for several business sectors.

Randstad was challenged by one of its clients in the IT sector, a fast-growing tech startup, to find the best customer solutions experts to join their team.

descrição da função/job description
What you´ll do:

To provide the best technical customer support.

requisitos/requirements
We’d like the Customer Solutions Expert to have:
- Experience working in a customer facing role
- Excellent customer service skills – great listening, responsiveness, follow-through, further escalation, and such.
- Some experience with software testing, root cause identification and issue documentation is desirable.
- Understanding of email systems, filtering, spam, and mail integration.
- Basic understanding of relational databases. (But again, the most important thing is that you care)
- Ability to interact with other team members in Support as well as other functional areas including product management and engineering.
- Fluency in English is a must.

It’s a big plus if the Customer Solutions Expert had:
Some knowledge of sales – leads, opportunities, deal tracking and reporting.
Experience with sales/CRM tools, such as Salesforce.com or Zoho CRM.
Experience with helpdesk tools like Freshdesk, Zendesk etc.

oferta/offer
What we offer:
A chance to apply your caring skills at a fast-growing tech startup.
Fun colleagues on 2 continents, 4 time zones and a vibrant company culture.
Competitive base pay.
An annual 15-minute motivational talk from our CEO (We're kidding, of course. These don't happen every year).

para se candidatar/to apply
https://www.randstad.pt/emprego/RO-2020-80094