Description

As a result of a solid partnership between Randstad Technologies and one of the biggest Multinational Company with relevant international projects taking place in Portugal, namely on research and development of Telecommunication solutions, we are currently conducting a process for a Customer Service Engineer.

As a result of a solid partnership between Randstad Technologies and one of the biggest Multinational Company with relevant international projects taking place in Portugal, namely on research and development of Telecommunication solutions, we are currently conducting a process for a Customer Service Engineer.

descrição da função/job description
Main responsibility is Tier 2/3 Level support, incident management and resolution by direct troubleshooting work or knowledge re-use, working in direct interface with customer, R&D, Care and organization, dedicated to a huge social media client.

Provide accurate solutions/workarounds for cases, based on in depth analysis, in the agreed timeframe with high quality to ensure first time right.

Participates in emergency 24/7 duty, ensures proper EME case information and reporting.

On request, participates in field activities, i.e installation and/or commissioning and/or integration, network expansion, SW maintenance activities such as SW change planning, launch, trials and pilot projects support.

requisitos/requirements
- Between 4-6 years Telecommunications industry experience;
- Minimum Bachelor's Degree in Electrical Engineering or equivalent experience;
- English spoken/ written is mandatory;
- Available to support emergency call-up rotas on a 24/7 basis; proven track record on a position involved with the 24x7 technical support of telecommunications networks is a plus;

Technical skills:
- Advanced knowledge on optical transport and ROADM/DWDM technologies/products;
- Strong understanding of Transmission Technologies (Ethernet L2/L3, IP, Carrier Ethernet, PTN/MPLS, GMPLS);
- Experience with optical test equipment, i.e Traffic generator, Power Meter, OTDR, Optical attenuators, OSA;

Personal Attributes:
- Good communication skills, ability to clearly articulate solutions to the customer;
-Team player and able of self-enabling on new technologies, new products;
- Knowledge sharing mindset, actively developing and sharing knowledge via discussion forums and expert communities;
- Strong customer focus;
- Proactive, autonomous and able to build and maintain good relationship with customer;
- Self-motivated well-organized individual who can prioritize work and handle multiple tasks under pressure.

oferta/offer
- Compensation conditions of agreement with the experience and knowledge demonstrated.
- A career and a lifetime experience.


para se candidatar/to apply
https://www.randstad.pt/emprego/RO-2019-72365