Description

What are you going to do?

• The CRM maintenance technician works mainly on analysis of solutions implemented over SIEBEL layer and is responsible for correcting detected defects;
• React to service level agreements (SLA) reported through incidents by clients and applications using CRM;
• Analyze and solve incidents identifying root cause and implementing solutions;
• Identify problems that relate to supported Integration layer;
• Proactively gather evidences of defects and problems with impact on client so it can be corrected and documented for later occurrences;
• Have a proactive and critical attitude over implemented integrations with the goal of improving the client satisfaction over its KPI’s;
• Build and implement new tools and services aiming  for the main keys in IT solutions nowadays such as high availability, reliability and performance for all applications where CRM is involved.

What are we looking for?

• Degree in Computer Science or equivalent Software Engineering experience;
• At least of experience as an IT Technician with experience in CRM technologies who possesses both deep and wide expertise in the CRM solutions (preferably SIEBEL);
• Knowledge or experience in CRM solutions (SIEBEL 8.1, IP15 and IP20 (desirable));
• Architecture knowledge about Tracing component failures, LDAP authentication and database performance issues;
• Deep knowledge in CRM profiling methods and related performance configuration;
• Specific knowledge for Web based technologies such as WebServices, SOAP,REST,JMS,XML;
• Knowledge of Siebel Development Tools and eScript programming language;
• Hands-on experience with Oracle EAI and Siebel Open UI;
• Experience for database programming languages (ex: SQL, PL/SQL);
• Basic knowledge in Unix platforms and shell scripting (preferably);
• CI & CD tools knowledge (desirable);
• Highly focused on the tasks and issues that require priority;
• Capable to work in team in constant share between its stakeholders;
• Good English level;

What do we have to offer you?

• Health Insurance;
• The possibility of remote work;
• A Training Academy designed to think of you and your needs.  You can count on technical and behavioural training sessions (e-Learning and classroom), Meet & Techs, Webinars and Mentoring;

• Events and Team building;

What makes us different?

• Our organizational culture is based on values such as transparency, team spirit, regular feedback and continuous learning;
• Reference prizes and birthday present;
• Lounge;
• We don’t have a dress code;
• We call you by your name and we all address each other informally; 
• Coffee and snacks at your disposal;
• You will grow in good company.  Isn´t that the best way to improve professionally?

If we got your attention, we now hope to spark your enthusiasm.  Ready for the first phase?  We are waiting for you at [email protected].

Due to the current situation (Covid19) we reinforce that our recruitment process is 100% remote (this is applied to our recruitment process and may not be applied to the job offer/role itself).

We will use personal information that you have sent us to consider your application for the relevant function. By giving us your information/documents by email, you consent to Aubay Portugal treating your personal information. Your privacy is important to us. Please check our Privacy Policy, which explains how we will use and store your personal information. It also explains the rights you have regarding your information and how you can contact us for clarification of questions or requests.