Description

The CRM Analyst will be responsible for develop and update the CRM, as well as prepare reports and analysis with data obtained from the CRM application.

Client Details

Our client is a global company, with offices in Lisbon.

Description

CRM Software:

• Control, maintain, and monitor the CRM application
• Input all business information required into the CRM application in order to obtain market insights
• Provide tools to FFO in order for them to have the necessary information during field visits

Retail Classification:

• Implement retail classification changes into the CRM software
• Develop and monitor surveys created with the purpose of updating the retail classification on a yearly basis. Providing the required support to the SMS Manager on this subject.

Tool Usage Support:

• Help-desk function supporting KAM/ FFO in the day-to-day issues with the tool

Sales Cycle Monitoring & Reporting:

• Provide detailed analysis per sales representative on cycle KPIs as per the defined dashboard
• Calculate sales force incentives
• Control stocks on a weekly basis

Perform Availability & Distribution Management:

• Monitor distribution & availability performance according to cluster-defined targets by analyzing retail audits, OSA, stock weight...)
• Identify opportunities to enhance distribution & availability

Business Analytics:

• Proactively support the business with ad-hoc analysis and reports, generating key insights to identify opportunities and risks

Profile

• 2-4 years experience in similar role, with analytical mindset
• Experience with CRM Management - Salesforce preferable
• Experience in market analysis
• Experience with Microstrategy (preferable)
• Proactive with can do attitude
• Extra mile mind set

Job Offer

Join a growing company.

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