Description

•Lead service mapping initiatives to established service maps for critical services and applications;

•Work with systems managers (CIO, Development and Arquitecture Teams) to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information;

•Performing data maintenance, data change reconciliation, data quality audits, and troubleshooting of problems encountered in the automated discovery process;

•Assist with audits of CMDB data to ensure that the data is accurate;

•Assist with maintaining/managing CMDB data which is not discoverable by automated tools;

•Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions;

•Support IT Service Management & IT Asset Management Configuration Management practice;

•Review the data being populated into the CMDB and act as partial owner of the CMDB.

•Experience with CMDB Health, Process, governance, and integration;

•Experience maintaining a Configuration Management DataBase (CMDB);

•Experience with the ServiceNow application and specifically the modules relating to Discovery, Service Mapping, Management of Configuration items, and Change Management;

•Experience in designing, developing, and implementing automated processes for gathering, populating, and maintaining CMDB data;

•Familiarity with Automated Discovery tools and their error logs;

•Familiarity configuring and using ServiceNow MID servers and discovery patterns;

•Detailed understanding of, and experience with, ITIL processes;

•ServiceNow Certified Implementation Specialist: Service Mapping (plus)

If you meet these requirements and are interested in joining an audacious and innovative company, please send us a copy of your CV to [email protected], including the job reference IJ_006__2_23_5456. Please check www.noesis.pt to see all opportunities we currently have open, or feel free to send us a spontaneous application. Join us. Let’s innovate together!