Description

Noesis is looking for candidates with the following profile:

Main Tasks and Responsibilities:

• Acts as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security, highly technical or network/system issues.
• Provides advanced technical support to diverse audiences including highly technical IT professionals, developers, architects, and executive management.
• Own customer support experience, using collaboration, troubleshooting best practices, and transparency within and across teams (e .g. swarming)
• Help drive customer success and confidence in the Azure platform
• Provide Best Practice recommendation across the entirety of Azure resources based on Customer solutions.
• Articulate, written and spoken, recommendation to leadership and technical level audiences.
• Navigate complex, strategic, high-profile customer event requirements and needs.

Requirements:

• English Language: fluent in reading, writing and speaking
• 3 years’ experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in a team environment
• At least 2 years’ experience with SQL Server or an equivalent database product
• Solid knowledge on performance tuning and database design, T - SQL language
• Experience in capacity planning, sizing SQL Server environments and high availability configurations
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role

Preferred:

• Industry experience with Microsoft Server products, network connectivity, UNIX or other operating systems, migrating databases to the cloud or upgrading from one version of Microsoft SQL Server to a higher version.
• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
• Other experience such as:
• Containers: docker, k8, open shift, cloud storage, flannel
• Big Data: spark, yarn, livy, zookeeper, ranger, knox, polybase
• Machine Learning: sparkSQL, java, scala, python, jupyter
• Data Sources: mongodb, cloudera, teradata, Oracle, DB2
• Monitoring: collectd, graphana, fluentd, influxdb, elastic search
• Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)

If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.

Join us. Let's innovate together!

If you’re interested in this opportunity apply here: Cloud Support Engineer?displayed_form=true