Description

Are you interested in the latest technologies? Do you want to actively shape the digital age? Are you curious about the IT industry and would like to boost your career? Then join our team and help us to innovate the cloud to enable organizations worldwide to transform into digital businesses

The Cloud Support Analyst role is for people who are passionate about helping others. You will be communicating with our Cloud Manager and customers in a variety of industries, working with them to address any type of issue that arises from using our Doxis software as a service.

SER is looking for an experienced Cloud Support Analyst to expedite issue resolution with diligent attention to details, a high degree of accountability for our fast-growing SaaS system. As part of our support team based in Oporto, you will also help maintain our cloud system, provide post-issue analysis, and serve as a program resource for delivering SLAs that impact system availability, scalability, reliability, and security for SER’s SaaS cloud offering.

Cloud Support Analyst in Porto

This is how you succeed

• You will run incident resolution, facilitating teamwork with other departments as required
• You will be available for on call 24/7 incident resolution in case of an availability alarm is triggered
• You will check SER Cloud system diagnostics, investigate system performance issues, monitor availability, and document issues as appropriate, in order to meet the in place SLAs
• You will be building scripts for operational automation and incident response
• You work with development teams and professional services to troubleshoot more complex issues
• You will provision and deploy cloud tenant for new Customers over public clouds.
• You will integrate cloud tenants with Customer’s premises and users over the web.
• You will contribute to the SOC2 certification process in accordance with industry standard methodologies

This is what you bring to SER

• You have a High School or BTEC diploma in Information Technology, or a related technology field or a comparable education
• You have experience in support
• You bring at least 3 years of experience in the following areas:
  • Systems administration in Linux/Unix and Windows.
  • Networking (TCP/IP, DNS, VPN, etc)
  • Experience with some scripting languages such as Shell, Ruby, Python, etc.

• Initial experience in the following areas is desirable:
  • AWS or Azure services
  • Exposure to security concepts / best practices
  • Expertise with IPsec, VPN, Load Balancing, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
  • Experience with Disaster Recovery concepts and corresponding backup/restore policies
• You like to learn the latest technologies and are open to be available for on call support working - including overnight
• You enjoy teamwork and communication in English

What if I’m not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire smart people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.

Want to learn more? | www.sergroup.com/pt/

If you would like to apply for this position in our company, please send us your application documents in English stating your earliest starting date and salary expectations to: [email protected]