Description

We are where you are.

We are on your day-to-day.

By paying attention to the small things, we’re there to Create and Innovate… this is agap2IT!

We intend more than what usually exists, we want more and better.

We want technology at the service of our client and, in turn, of its respective clients.

We want technology at your service!

You want to be one of us and part of this project?

Profile Description:

- Degree in Computer Science or similar area;

- Professional experience of a minimum of 5 years;

- Generate Cisco Unified Contact Center network configurations from Low Level Design for highly complex networks;

- Plan and execute highly complex Cisco Unified Contact Center Networks Upgrade and Network Migration activity;

- Troubleshoot and resolve highly complex customer network problems across a broad range of technologies;

- Knowledge in Cisco Unified Contact Center technologies and related Cisco products and solutions applicable to a wide range of environments (500-50000 phones, 10-1000 Agents);

- Knowledge and experienced in deploying Cisco contact center solutions including full blended media (voice, e-mail, and web);

- Demonstrable experience with Cisco ICM, IPCC, IP-IVR, and Call Manager are required.

Additional Information:

- English mandatory.

-  Availability to live abroad or travel in other countries.

Send us your CV to r[email protected] with the Refª INT_CISCO

Estamos à tua espera. Envia a tua candidatura para [email protected] indicando a refª INT_CISCO