Description

Company Profile

BrokerHub Limited is a financial technology company providing the Equity Derivative Market with front to back trade services.

For over a decade we have had a significant role in the Equity Derivative Space allowing the Broker Community to electronically communicate with market participants for efficient market pricing. Dealing with the highest echelon of institutions we have improved both pre and post-trade efficiencies for our clients.

We constantly drive to reduce costs and mitigate risk, by understanding the many requirements of the trade life cycle in both Banks and Brokerages to provide a consolidated Hub of functionality in a dynamic and challenging environment.

Job Objectives

Provides assistance to clients via phone and / or email. Support Business side by implementing/participating in any system enhancement and development projects.

Business Support Position

Duties & Responsibilities:

• Provides answers to clients by identifying problems; diagnosing & providing a path to resolving various technical issues.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues; recommending instructional language.
• Handle questions via phone or email addressing software related issues.
• Reporting / escalating issues through the appropriate channels.
• Effectively communicate (verbally & written) information with his/her team members & customers alike.
• Proactively identifies ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles & recommending changes.
• Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner.
• Multitasking through multiple systems while troubleshooting with customers.
• Additional responsibility as business needs dictate (testing)

Qualifications

• Bachelor's degree
• Fresh Graduate welcome
• Strong analytical, communication and management skills
• Team oriented and ability to work under pressure
• Ability to learn financial systems quickly
• Excel knowledge
• Highly disciplined
• Flexible
• Bilingual English 

Other

• Work from Home

Interested Party, please send your resume to [email protected]