Description

Business Analyst - ServiceNow (m/f) - Lisboa

Sysmatch is a Portuguese company that has been on the IT market for almost 20 years. Our core business is IT Outsourcing and Software Development for the finance sector. We invest a lot of effort on our client relationships and always deliver the best candidate or product available for their need and that is the main reason behind our success!
At the moment we are looking for the following candidate:
Business Analyst - ServiceNow (m/f)



- + 3 years experience working in professional context with ServiceNow
- Understand the design guiding principles with proper alignment with AXA Design main guidelines
- Relevant experience in solution design, managing functional aspects and requirements
- Ability to understand various functional contexts in the field of IT Service Management
- Translate business requirements and conceptual ideas into sketching rationale
- Expertise required is mix of animation, prototyping, research, visual and interaction sketching into epics, user stories & specifications
- Functional background
- Ability to manage proper alignment with the client
- Create / Update the documentation and training materials
- Manage proper alignment with Development team and testing team
- Update in the ServiceNow framework the status of the development
- Give visibility on the Design plan and current status of the scope of work
- Act as Defect Assignee as per Silva Defect Management process guide
- Act as Catalog Coordinator as per Silva Catalog Management process guide
- Manage work instructions (How To) for IT operators and End Users
- Refine requirements that will drive all product building through Scrum / Agile techniques:
- Translate requirements into user stories to initiate ALM processing
- Integrate internal and external product design (as input) into a cohesive user experience (use cases)
- ITIL Certification would be a plus

What we offer:
- Salary classification according to the experience shown;
- Good working environment with young and dynamic teams;
- Integration into exciting and technologically innovative projects;
- Training plan and opportunities;

To respond to this opportunity, please send us your CV, indicating the reference PL/BASN/A to the following email address [email protected]