Description

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. 

We are looking for a BMC Helix SME consultant to work in a project in Lisbon (Sintra).

Responsibilities:

- Understand and validate what the customer considers “success”, what value the customer expects to get from the service, and what KPIs will be measured to realize that value;
- Use processes and resources to manage customer success such as the coordination of periodic service reviews, roadmap reviews, and management of success plans;
- Help customers plan for product upgrades and patches, and maintenance activities;
- Coordinate with various internal teams to ensure consistent alignment of standard processes. Coordinate vendor interactions and support tickets when required;
- Follow and promote use of industry best practices, standards, and procedures;
- Take care of Incident and Changes (2nd level support) & On Call Duties.

What We Expect:

- Strong understanding and experience with leading ITSM/ITOM platform (BMC ITSM Helix & Digital Workspace);
- Experience in ITSM tools implementations, configurations and integrations with 3rd party applications;
- Must have experience across all ITSM modules (Incident Management, Change Management, Problem Management, Work Oder Management, Service Request Management, CMDB and Knowledge Management);
- Experience with Agile/Scrum methodology, with participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production;
- Should have experience in performing data analysis, data migration and importing/exporting data in the platform;
- Experience in performing performance fine-tuning following the best practices with good troubleshooting skills;
- Experience in API integrations to integrate with third party applications;
- Good Communication skills to interact with stakeholders;
- Experience with Java, JavaScript, Python, AJAX, CSS, jQuery, Bootstrap, basics of Databases;
- Self-starter with strong technical skills.

We offer:

- Health insurance;
- A personalized training plan, with a budget to spend on the training and technical books you find necessary;
- Constant feedback so you can grow professionally;
- Remote onboarding process;
- Team events every semester so you can live new adventures;
- Exclusive discounts and offers from our partners;
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us!

Apply
If the above sounds like the kind of job opportunity you would want to get involved with, then please do not hesitate to apply here. You can also explore our content about the job market here.