Description

• The Onboarding Specialists' goal is to provide consistent value-based BMC oversight for BMC Helix onboardings and reduce time to value for customers. They are assigned for all BMC Helix ITSM onboards (customers migrating from on-premise, Remedyforce, and/or other ITSM solutions).
• Understand and validate what the customer considers "success", what value the customer expects to get from the service.

Client Details

International Tech Consulting company.

Description

• The Onboarding Specialists' goal is to provide consistent value-based BMC oversight for BMC Helix onboardings and reduce time to value for customers. They are assigned for all BMC Helix ITSM onboards (customers migrating from on-premise, Remedyforce, and/or other ITSM solutions).
• Understand and validate what the customer considers "success", what value the customer expects to get from the service, and what KPIs will be measured to realize that value.
• Use processes and resources to manage customer success such as the coordination of periodic service reviews, roadmap reviews, and management of success plans.
• Help customers plan for product upgrades and patches, and maintenance activities.
• Coordinate with various internal teams to ensure consistent alignment of standard processes. Coordinate vendor interactions and support tickets when required.
• Follow and promote use of industry best practices, standards, and procedures.

Profile

Education and Certification

• University degree or comparable education.

Desired Qualifications:

• Strong understanding and experience with leading ITSM/ITOM platform BMC ITSM Helix & Digital Workspace).
• Experience in ITSM tools implementations, configurations and integrations with 3rd party applications.
• Must have experience across all ITSM modules (Incident Management, Change Management, Problem Management, Work Oder Management, Service Request Management, CMDB and Knowledge Management).
• Experience with Agile/Scrum methodology, with participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production.
• Should have experience in performing data analysis, data migration and importing/exporting data in the platform.
• Experience in performing performance fine-tuning following the best practices with good troubleshooting skills.
• Experience in API integrations to integrate with third party applications.
• Good Communication skills to interact with stakeholders.
• Experience with Java, JavaScript, Python, AJAX, CSS, jQuery, Bootstrap, basics of Databases.
• Self-starter with strong technical skills.
  English language.

Job Offer

Career progression.

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