Description

Noesis is looking for a professional with the following profile:

•Communicate with customers, CSS engineers and appropriate subsidiary staff via electronic correspondence or telephone. Assist with onsite support regarding mission critical problems experienced with the supported technology & product within your team.

•Solve complex level of problems, involving broad product knowledge or functionality speciality redirected by CSS or escalated by EMEA subsidiary sites. Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical).

•Take an active role in challenging and suggesting enhancements on existing processes and workflow.

•Develop own technical & functional knowledge on products/technologies related to the team scope.

•Write technical articles in order to distribute technical information to all Customers, CSS engineering and subsidiary staff.

•Attend triage meetings with local CSS engineers to share knowledge and efficiently develop customer solutions.

•Develop and deliver internal CSS and customer technical trainings/workshops in speciality areas.

•Perform technical mentoring and assisting of CSS engineers and SMS&P to ensure the quality of support given. 

•Preparation and Delivery of pro-active support services (Supportability Reviews and Expert Roundtables). Contribute to those topics in supported technology and define scope of upcoming technologies.

•Assist with special projects as assigned (International Business & Process Improvement). Assist in special projects in conjunction with other MS departments (MCS, Pre Sales …).

•Assist in hot-site issues by setting customer expectations, devising action plans and communicating to BG, SMS&P, partners and customers.

•Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs. 

•Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event).

•Work with local marketing people for product feedback & new product launches

Essential Experience

•Solid foundation and background in Microsoft products and technologies.

•Infrastructure / Network Administration

•Strong TCPIP routing knowledge and understanding of the protocol

•Troubleshooting at the expert level within large network environments

•Packet sniffers and / or Netmon

•VPN, DirectAccess, IPsec, IPv6

•DHCP, DNS

•SMB, CIFS, HTTP

•Virtual Switching, Virtual Networks, NVGRE, Load Balancing

•Notions of Private, Hybrid and Public Cloud

•Knowledge of Hyper-V Networking and notions of Software Defined Networking Technologies

Qualifications

•Degree in Computer Science preferred or, alternatively, in a technical discipline.

Desirable MCSD, MCSE, MCSA or other Microsoft certification(s) in some of the technologies mentioned above.

If you meet these requirements and are interested in joining an audacious and innovative company, please send us a copy of your CV to [email protected], including the job reference IJ_006__8_22_5050. Please check www.noesis.pt to see all opportunities we currently have open, or feel free to send us a spontaneous application. Join us. Let’s innovate together!