Description

We are where you are.

We are on your day-to-day.

By paying attention to the small things, we’re there to Create and Innovate… this is agap2IT!

We intend more than what usually exists, we want more and better.

We want technology at the service of our client and, in turn, of its respective clients.

We want technology at your service!

You want to be one of us and part of this project?

The Support Engineer is a critical role in the resolution of highly complex, technical, and escalated support incidents related to supporting customer development and deployments. The successful candidate has the drive and intellectual horsepower to resolve the most difficult technical customer issues, often through collaboration with other technical specializations; will be a technical resource for the team regarding case reviews, troubleshooting and effective customer interaction and will interface with various levels of management within customers and Partners.

We are looking for talents that:  

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting.
• Demonstrate critical thinking, strong communication skills and ability to develop strategic on-going customer relationships.
• Enjoy teamwork, and actively contribute to their peer group as well as our customer account teams.

Top 4 - 5 key skills/experience candidate should have:     

• Windows System Administrator with good Active Directory knowledge and troubleshooting skills
• Strong knowledge of Microsoft Windows Servers and Client Operating Systems
• Solid foundation and background in Microsoft products and technologies

Knowledge related to Microsoft Office 365 Cloud Services/Azure Active Directory.

Send us your CV to [email protected] with the RefªAAC_SUPT