Description

AZURE PAAS SUPPORT ENGINEER

Decskill is a 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.

How can Decskill be an accelerator to your career?

We currently operate in 3 major areas: outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL; and Agile training and coaching, by GETSKILL.

The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.

We are searching for an Azure PaaS Support Engineer to work in Lisbon!

Responsibilities:

• Communicate with customers, engineers and appropriate subsidiary staff via electronic correspondence or telephone;
• Assist with onsite support regarding mission-critical problems experienced with the supported technology & product within your team;
• Solve complex level of problems, involving broad product knowledge or functionality specialty redirected or escalated by EMEA subsidiary sites;
• Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission-critical);
• Take an active role in challenging and suggesting enhancements on existing processes and workflow;
• Develop own technical & functional knowledge on products/technologies related to the team scope;
• Write technical articles in order to distribute technical information to all Customers, engineering and subsidiary staff;
• Attend triage meetings with local engineers to share knowledge and efficiently develop customer solutions;
• Develop and deliver internal and customer technical training/workshops in specialty areas;
• Perform technical mentoring and assisting of engineers and to ensure the quality of support given;
• Preparation and Delivery of pro-active support services (Supportability Reviews and Expert Roundtables);
• Contribute to those topics in supported technology and define the scope of upcoming technologies;
• Assist with special projects as assigned (International Business & Process Improvement).
• Assist in special projects in conjunction with other departments;
• Assist in hot-site issues by setting customer expectations, devising action plans and communicating to partners and customers;
• Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs.;
• Assist in representing the company in any forum (seminars, technical or marketing, conferences event);
• Work with local marketing people for product feedback & new product launches.

Requirements:

• Degree in Engineering or other fields related to IT;
• Experience with software development for troubleshooting;
• Knowledge of Cloud Azure and system administration;
• Azure Fundamental AZ-900 or Azure Administration certifications;
• Good communication skills in English and, preferably, knowledge of another language, like Spanish, German, French, or Italian.

If you’re interested in this job please send your CV in English to [email protected] with the reference “BV/APSE”