Description

Our client is a leading bank in Europe, and one of the 10th largest banks in the World. It has a presence in 80 countries, with more than 200,000 employees. We’re looking for a talented IT professional to work in Application Support (m/w) that will join our team located in Lisbon.

The role of this team consists into taking part of: 

- 1st level and 2nd level support to the operational teams in different Locations

- Developing a good understanding of the existing applications (functional and technical)

- Monitoring production environments

- Taking in charge all the support requests raised by ticketing by users located worldwide.

- Answering to the requests with a good level of quality and respecting priorities and deadlines

- Following the dedicated workflow for requests management

- Be able to suggest improvements to the Support Activity 

- Ensuring good communication with Users (worldwide) and IT Project teams

- Manage incidents according to Service Delivery / ITIL Standards, and in coordination with other teams, including production/infrastructure teams 

- Availability to perform weekend interventions (Planned and On Call) on a rotational team basis 

Required Skills:

- At least 1 year of professional experience doing Production Support

- Proficiency in at least 1 Database (preferably Oracle)

- Experience in UNIX environments

- Good Level of English (mandatory)

Required Qualities:

- Good relational qualities – good communication

- Interest to learn the Business

- Team working abilities

- Rigor, reactivity, autonomy and curiosity

- Team Spirit 

We Offer:

- Remuneration according to the knowledge demonstrated

- Participation in attractive and motivating projects

- Career development with integration in technologically, advanced environments and dynamic teams

Send your CV to:

https://www.winprovit.pt/Opportunities/application-support_win1902133