Description

Decskill is 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.

How can Decskill be an accelerator to your career?
We currently operate in 3 major areas: outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL; and Agile training and coaching, by GETSKILL.
The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.
 
We are looking for a Application Support Technician for a project based in Valencia, Spain or Brindisi, Italy.

Duties and responsibilities:

• Provide day-to-day support and maintenance of applications and tools.
• Resolve in a timely manner Tier-2 issues and escalate Tier-3 issues to Designated focal points;
• Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards;
• Assist in applications structural changes required during system upgrades;
• Assist in responding to application-related queries from end users in remote locations;
• Perform knowledge transfers to Tier-1 and trainings end users on the usage of applications;
• Assist in the development and in the updating of software applications related documentation, including technical documentation and system reports, attend operational and other meetings.

Education and Skills

• Minimum of three years of experience in software maintenance and support in IT environments;
• Minimum High school diploma;

Essential

• Excellent working knowledge of MS SQL and/or MySQL, Windows server and/or RedHat Linux, Drupal;
• Excellent working knowledge of reporting tools SAP Business Objects, PowerBI or other
• Good working knowledge of global Office365, AWS, Azure, ServiceNow;
• Good knowledge of client/server applications in a Windows/Linux environment;
• At least three years of experience administering Microsoft Windows, SQL and .Net or Linux server;

Desirable

• Certifications and advanced training in MS SQL and/or MySQL, Windows server and/or RedHat Linux, IIS, .NET, CISCO;
• Certification and familiarity with Information Technology Infrastructure Library (ITIL) concepts and processes;
• Familiarity with United Nations policy framework for International Public Sector Accounting Standards (IPSAS) or compliant operational concepts and processes;
• Ability to grasp complex concepts, logical and analytical approach to solving problems;
• Ability to work under pressure and with minimum supervision;
• Good interpersonal skills and ability to work in a team of diverse skills;

Languages:

• Very good knowledge of English (both written and verbal) is required.

If you’re interested in this job please send your CV in English to [email protected], with the reference “JM/ AppSup”.

Thank you!