Description

Our client is a leading bank in Europe, and one of the 10th largest banks in the World. It has a presence in 80 countries, with more than 200,000 employees. We’re looking for a talented IT professional to work as Application Support (m/w) that will join our team located in Lisbon.

Mission: 

The candidate will provide support within the Clearing and Custody Services (CCS) on Applications Starr and Matrix (Tax perimeter)

The role of this team consists into taking part in: 

- 1st  level and 2nd level support to the operational teams in different Locations

- Developing a good understanding of the existing applications (functional and technical)

- Monitoring production environments

- Taking in charge all the support requests raised by ticketing by users located worldwide.

- Answering to the requests with a good level of quality and respecting priorities and deadlines

- Following the dedicated workflow for requests management

- Be able to suggest improvements to the Support Activity

- Ensuring good communication with Users (worldwide) and IT Project team

- Manage incidents according to Service Delivery / ITIL Standards, and in coordination with other teams, including production/infrastructure teams.

- Availability to perform On Call Duties / Weekend interventions on a rotational team basis 

Required skills:

- At least 1 year of professional experience in Production Support

- Proficiency in at least 1 Database (Oracle, SQL Server, Sybase)

- Good Level of English (mandatory)

- Good understanding of Object-oriented programming (nice to have)

Required qualities:

- Good relational qualities – good communication

- Interest to learn the Business

- Team working abilities

- Rigor, reactivity, autonomy and curiosity

- Team Spirit

We Offer:

- Remuneration according to the knowledge demonstrated

- Participation in attractive and motivating projects

- Career development with integration in technologically, advanced environments and dynamic teams

Send Your CV to:

https://www.winprovit.pt/Opportunities/application-support-tax_win1902014