Description

Who are we:
For over 20 years, Neotalent within Novabase group, has been the right answer to the greatest need digital transformation brings to organizations - Talent.

We have a talent for that.

We are specialists in developing people and combining them with the most ambitious projects. From software to complex engineering, from infrastructures to applications, we find, recognize and grow talent to offer them the most challenging projects and strengthen our project teams. We learn about people, their knowledge and how to productively use that knowledge to help companies transform, because what the digital economy needs is talent.

The world lives by rules of agility, immediacy and quick responses, so we are dynamic, responsive and aligned with the speed of the digital revolution. We have a new way to address challenges by adding speed to knowledge, connectivity to reliability and bringing agility to the reality of finding, managing and matching talent with projects.

Neotalent, the responsive people.

Know more about Neotalent here

What is your mission:
You will integrate a team in a Neotalent partner project, taking on the role of Application Support in Alfragide area.

As a Application Support the candidate will join an existing technical team and his role will be:
• Incident resolution within supported applications.
• End-to-end customer experience providing a single point-of-contact.
• Functional support in Siemens applications.
• Technical Support in Siemens applications.
• Documenting all actions and communication in the tickets.
• Knowledge transfer inside the team regarding the applications and support activities.

The talent that we are looking for:
• Bachelor’s degree in computer science, computer engineering or a related field;
• Minimum of 3 years of experience in similar functions;
• Experience in Application Support
• Experience in Help Desk / Service Support
• Basic knowledge of network configuration
• Knowledge of Web Development (HTML, JavaScript, jQuery, …)
• Knowledge of PKI certificates – support and operations
• Experience with Microsoft Office
• Knowledge of Windows systems
• Knowledge of Active Directory or another LDAP
• Problem solving and research skills
• Ability to learn customer support processes and techniques
• Knowledge and experience in supporting Single Sign-on is a plus
• IT Infrastructure library (ITIL) certification is a plus
•  Excellent written, verbal communication and presentation skills in English

Why Neotalent:
• More than 20 years of experience in technology and business development;
• Access to ongoing technical training and solid performance evaluation and career management methodologies;
• Opportunity to be seen and recognized, to work on the best projects and to make choices that guarantee an exciting career;
• Opportunity to work on international projects and be part of an Everyshore for EveryChallenge paradigm.

To apply:
Please send your CV to [email protected] with MAR_Application.Support in the email subject.