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Application Support FR @ Aubay

Description

Your connection with Aubay starts in the following lines:

Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems.  We have more than 130 active partners and we operate in sectors such as banking, insurance, telecommunications, services, energy and transports.

 

What will you do?

  • Provide front line application support and act as primary contact for external customers technical/support teams;
  • Log all questions, incidents, problems and requests with accurate and complete information;
  • Research and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures;
  • Perform first level technical troubleshooting and problem solving;
  • Fulfil reporting, data extraction and application configuration requests;
  • Escalate requests and incidents to the next level of tier support based on established guidelines and procedures;
  • Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution;
  • Support internal project and development teams during new product releases roll out;
  • Drive continual improvement into monitoring/measurement/alerting practices and tools;
  • Work in alternating shifts with earliest start at 6:00 AM and latest finish by 20:00 PM;
  • Ensure ON Call prevention nightly and weekend shifts on an alternating schedule;
  • Occasional weekend or night on site interventions.


What are we looking for?

  • Academic background;
  • More than 2 years of experience in similar functions;
  • Analytic and problem solving skills;
  • Ability and willingness to acquire in depth knowledge on different technologies and products;
  • Work experience with SQL Server;
  • ITIL best practices knowledge;
  • Fluent in both French and English (near native level).

 

What do we have to offer you?

  • Health Insurance;
  • The possibility of remote work;
  • A Training Academy designed to think of you and your needs.  You can count on technical and behavioural training sessions (e-Learning and classroom), Meet & Techs, Webinars and Mentoring;
  • Events and Team building.

 

What makes us different?

  • Our organizational culture is based on values such as transparency, team spirit, regular feedback and continuous learning;
  • Reference prizes and birthday present;
  • Lounge;
  • We don’t have a dress code;
  • We call you by your name and we all address each other informally; 
  • Coffee and snacks at your disposal;
  • You will grow in good company.  Isn´t that the best way to improve professionally?

 

If we got your attention, we now hope to spark your enthusiasm.  Ready for the first phase?  We are waiting for you at [email protected]

Due to the current situation (Covid19) we reinforce that our recruitment process is 100% remote (this is applied to our recruitment process and may not be applied to the job offer/role itself).

We will use personal information that you have sent us to consider your application for the relevant function. By giving us your information/documents by email, you consent to Aubay Portugal treating your personal information. Your privacy is important to us. Please check our Privacy Policy, which explains how we will use and store your personal information. It also explains the rights you have regarding your information and how you can contact us for clarification of questions or requests.