Description

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services. 

We are looking for an Application Support to work in this project in Lisbon.

Requirements:

-Bachelor’s degree in computer science, information technology, related to technical field, or equivalent experience;
- 3+ years of experience as first & second-line IT Application Support for a business within a fast-paced and competitive environment;
- Operating Systems: Unix, Linux;
- Knowledge of Java;
- Experience with Databases: PostgreSQL, Sybase, SQL, Oracle, PL/SQL;
- Other: Autosys, CFT, HTML5, Jira, Kafka, Service Now, WebSphere MQ, Tomcat;
- Methodologies: ITIL;
- Critical Thinking;
- Detail oriented, analytical and excellent follow through;
- Excellent work ethic, self-starter, autonomous;
- Ability to learn from experience and from informal/formal instructions;
- High level of persistence, can-do attitude, pro-activeness and maturity;
- Fluent in English.
 

Responsibilities:

- Handle user reported incidents;
- Perform UAT management, UAT technical tests and production implementation for projects and patch upgrades;
- Escalate timely to Head of APS on possible risks, escalation matters and management issues;
- Ensure Service monitoring, reporting and continuous improvement of the service quality and availability;
- Review and create application Support knowledge documentation;
- Ensure that the all production deliverables are aligned with bank standards and best practices

We offer:

- Health insurance;
- A personalized training plan, with a budget to spend on the training and technical books you find necessary;
- Constant feedback so you can grow professionally;
- Remote onboarding process;
- Team events every semester so you can live new adventures;
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us!

Apply
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