Description

About Devoteam

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organizations across EMEA, with a revenue of €652M. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 18 EMEA countries. Become one of our +8.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

About the job

This job aims to provide technical / functional support for application systems. Implies responding, troubleshooting, fixing and providing constant update on the progress of the resolution of issues or requests.

We will rely on you to

• Provide functional support;
• Ensure technical support to batch related issues, resolving on time;
• Adhere to Service Level objective;
• Ensure Escalate timely about possible risks, escalation matters and management issues;
• Prioritize and deliver the service, troubleshooting and resolving issues from Business teams;
• Review and create application Support articles;
• Ensure that the all production deliverables are aligned with bank standards and best practices;
• Analyze system logs and identify potential issues;
• Service monitoring, reporting and continuous improvement of the service quality and availability;
• Part of production support team.

What we're looking for

• Academic graduation in IT area or relevant course for the role;
• Experience with Application Support area;
• Good knowledge of Databases (Oracle, SQL Server);
• Knowledge in SO of Unix, Windows or WebSphere;
• Good Knowledge of scripting languages (ex: ShellScript or Powershell);
• Fluency in English.

Does this sound like you?

Come build with us innovative solutions that actively change things for the better.

Apply today!

Send your CV to: [email protected]