Description

Mutual Respect, Accuracy, Creativity and Critical Sense. Do you see yourself within these values?

Let’s continue…

Closer is a tech company created in 2006. Carrying innovation in our DNA, we are a 100% Portuguese company having already expanded to other 4 different countries. Being proud of our steady growth and impact in the IT market, we are conscious of the importance of the role of our people in this path.

By showing clear and successful results in industries as wide as Telecommunications, Banking or Retail, our clients trust us to search and select the right person for their projects.

Thus, we are now looking for a new Application Support Analyst willing to accept new challenges!

Summary: We are looking for a dynamic individual to integrate a functional support team in Lisbon, who will manage the support of two business production platforms, globally, in collaboration with a Prime brokerage support team in Paris and a Derivatives Execution team in London, while interacting daily with multiple Investment banking actors from Front to back, as well as business analysts and developers.

Your main activities will revolve on providing level 2 technical and functional application support for Brokerage, manage internal end users requests while assisting the internal users on the applications and resolving queries from end users with respect to the systems supported (including but not limited to incorrect data issues and ensuring feeds into the system in a timely manner).

It'll be required of you to ensure that root cause analysis has been found and solutions implemented to prevent repeat occurrence. You'll have to perform change management (plan, test and release functional fix), while Writing documentation on new functional features, maintaining and enhancing current business processes, performing follow up the functional platforms, new process and features implementation, and doing Incident and Problem management (documenting solutions to common problems).

Are you the one?

You must have…

• Bachelor’s degree in related area is required;
• 3-5 years of experience in a production environment;
• English Proficiency;
• Knowledge in financial markets;
• Knowledge on SQL, UNIX, ServiceNow, Calypso and Excel;
• Knowledge on ITIL processes and practices;
• Investment banking experience;
• Strong ability to think outside of the box and to provide robust solutions to daily problems;
• Ability to work in a fast paced growing environment with speed and accuracy while maintaining attention to detail;

Oh… and by the way, we have:

• Several challenging complex projects;
• Stimulating teams and leaders;
• Worldclass Clients and Partners.

If you believe in this match as much as we do, send us your CV to: [email protected]