Description

Job description:

The Support Engineer (EMEA) is responsible for providing high-quality post-sales support for the Amino product range to our rapidly growing customer base across Europe, Middle East and Africa, while collaborating effectively as a trusted member of our driven, innovative team.

Responsibilities -

• Act as a technical interface for post-sales technical support for customers and partners in EMEA.
• Resolve customer questions and issues, very often involving on-site work.
• Assist customers with integration of our products into their networks.
• Improve the internal knowledge base by documenting common questions and answers, troubleshooting and problem resolution steps.
• Provide regular status updates to management teams.
• Clearly understand and communicate customer issues to Product Management team to improve products and minimize on-site support needs.
• Train customers and integrators on use of our products.
• Any other duties as may be required by the Company.

Technical competencies, skills and experience:

The following are considered essential for the role –

• Min 3 years of professional experience.
• Strong communication skills.
• Fluent in both verbal and written English
• Proficiency in Linux architecture.
• In-depth knowledge of TCP/IP networking.
   

The following are desirable and would be advantageous in the role –

• Knowledge of IPTV technologies
• Knowledge of DVB
• Knowledge of Apple HTTP Live streaming protocol
• Knowledge of compressed and uncompressed digital video and audio standards, especially around H.264 and MPEG-2 technologies
• Knowledge of Javascript
• Familiar with Linux shell scripting

Job Link: https://aminocom.bamboohr.com/jobs/view.php?id=55