Description

Our team works closely with the client and the project teams to best satisfy client needs and keep the project teams focused. They are the first line of customer contact and incident resolution. ‌

WHAT YOU WILL DO:

• Be the first contact for the customer; 
• Act as a single point of contact and a filter for other levels (developers, product managers,...)
• Able to identify risks and suggest appropriate mitigation; 
• Identify and analyze occurrences for incident resolution; 
• Follow-up and update customer status and information; 
• Contribute to our amazing culture and team environment, sharing your passions and 

WHAT WE EXPECT:

• Degree in Computer Science, Engineering or similar 
• Experience with JIRA, Service Desk Management Tools 
• Strong analytical and interpersonal skills 
• Previous experience in Customer Service 
• Understand Business Priority 
• Negotiation Skills ‌ 
   

WHAT WE VALUE:

• Problem Management 
• Incident Management
•  Empathy - Emotional Intelligence
•  Effective Communication skills, preferably in Portuguese, English and Spanish

WHAT WE OFFER:

• Health Insurance
• Training: individual budget for training + training plan for department + knowledge sharing + TechTalks + Language lessons (English and Spanish
• A challenging work (comes with free coffee & fruit)
• Career Evolution (technical and leadership path)
• Mentoring, Coaching and Talent Development Programs
• Soccer, Padel and Volleyball Teams, Yoga and Chinese Boxing Class
• Power-ups in Coverflex Card
• Annual Nerf War
• Proximity is one of our values - you will have several events like team buildings, christmas party, company birthday party and many more events. Basically we like to be together
• Our culture and co-workers are the best thing about working at Fabamaq and we are proud of that

Apply now: [email protected]