Description

Account Manager (m/f)

Job description

At Moviik, our client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact. 

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!

Attention: This is not a remote position! We need the person to be in the office at least 2 days per week.

Objectives of this Role

·        Act as the main point of contact in all matters relating to client concerns and needs

·        Build and strengthen client relationships to achieve long-term partnerships 

·        Maintain accurate client records, keeping track of any contract updates and renewals

·        Work with other internal teams to develop strategic marketing plans and ensure KPIs are being met

·        Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
 

Daily and Weekly Responsibilities

·        Take inquiries and requests from customers and address their needs

·        Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs

·        Meet regularly with other members of the team to discuss progress and find new ways to improve business

·        Generate progress reports to share with the team.

·        Identify upsell, cross-sell, and renewal opportunities and communicate with the team regularly
 

Salary and conditions

·        A competitive package of compensation and benefits that is compatible with the experience demonstrated.

·        Health insurance

·        Hybrid and flexible Remote / Office work policy

·        Integration in an experienced team, in a solid company with an excellent working environment.
 

Skills and Qualifications

·        Internship or professional experience in a sales or customer service role;

·        Good attention to detail and organizational skills;

·        3+ years of sales experience;

·        Excellent written and verbal communication skills (English and Portuguese);

·        Passion for the digital world and experience working in the IT sector;

·        Excellent communication skills (excellent speaking and even better listening) and ability to quickly empathize with customers and partners.

To check on us visit https://www.moviik.com/ and show us your enthusiasm on joining our DreamTeam sending us an intro and a CV to [email protected] with subject MOVIIK_Account_21_ITJ