Description

Noesis is looking for candidates with the following profile:

Main Tasks and Responsibilities:

• Assist colleagues during onboarding to ensure maximum adoption of our technology stack;
• Assist our users in maximizing use of existing technologies;
• Identify opportunities for improvement;
• Proactively execute technical tasks so that systems run smoothly;
• Act early and decisively on 1st signs of alarm so that business doesn’t stop;
• Be the user voice for development and operation teams;
• Troubleshoot incidents so that development teams have all info to fix problems;
• Write easy-to-follow FAQs, using language normal humans can understand;
• Be an expert in the end user portion of our our technology landscape;
• Ensure hardware and software availability, with controlled costs.

Requirements:

• 2 years experience in Service Desk position in an international environment;
• Excellent level of English;
• Strong technical background, both in software and in end user hardware;
• Experience in Mac and/or Windows configurations;
• Require office presence only in PT shifts ( 9am - 6pm Monday - Friday) one week every 3/4 weeks;
• But occasionally you have to have availability for Us Shifts (1pm - 10pm) Monday - Friday

Is strong a plus, if you have:

• Experience in Google Workspace, Atlassian products;
• Experience in Zoom or other conferencing technologies;
• Experience in programming or RPA tools;
• ITIL awareness;

If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.

Join us. Let's innovate together!

Join us in: 1st Line Support/Service Desk